Privacy Policy

At iCare VIP Health, we understand how important privacy is to our users. This Privacy Policy describes the information that we collect, why we collect it, how it might be used, and with whom it may be shared. Importantly, this policy also outlines your choices about such uses and disclosures. This Privacy Statement is only for iCare VIP Health (icareviphealth.org). iCare VIP Health affiliates may have other web, mobile, cloud, or SaaS platforms with different privacy policies. We recommend that you read and understand their terms of service before using them.

The Information We Collect

When you get on our iCare VIP Health website, we may collect information in a variety of ways. We may obtain data from our lead providers, consumers, and customer surveys and comments, as well as information supplied by our clients. If you provide us with your name, initials, contact information such as phone or email addresses, identification details, credit card numbers, and other data types when necessary, we will collect personal information such We may also gather non-personally identifiable information such as user behavioral data, which includes browser type and device/user activity (e.g., login/logout activity, number of visits, click stream, navigation, errors, crash rate, IP address, time spent on the website). The information we obtain via certain services like Google Analytics helps us assess our website's performance. We maintain appropriate physical, electronic, and administrative safeguards in place to safeguard the personal information we obtain from our users.

We may record conversations with or from our team members for the purposes of accuracy, performance evaluations, training, and general quality assurance with your permission.

How We Use This Information

We at iCare VIP Health understand that your data is important to you, which is why we do not sell it to third parties. We may however use third-party services to analyze the data we have collected or for direct marketing purposes. If you would like to opt-out of our direct marketing campaign, simply contact our Compliance Officer.

iCare VIP Health Clinic, LLC

Bernard Garcia

954.707.2945

This data is utilized to help us provide our various services, such as customer service, accounting, invoicing, collections, and the marketing of other items and services. iCare VIP Health may share aggregate or anonymous information with third parties for purposes including its own.

Who We Share This Information With

Except as otherwise set forth in this Privacy Policy, iCare VIP Health does not sell or rent personal information to third parties. To assist iCare VIP Health in using the services described in this policy, iCare VIP Health may share personal information with iCare VIP Health's subcontractors and professional advisers that are bound by privacy laws (which must comply with HIPAA/HITECH privacy standards).

Your personal information is always kept safe- whether it's in a physical or electronic form. We safeguard your private details with security protocols that are tailored to the level of sensitivity of the data.

Accessing Information

Individuals who wish to correct any of their personal information that may have been included in iCare VIP Health files should contact the Compliance Officer at iCare VIP Health. We will make appropriate modifications if an individual believes that any of their personal information is incorrect. Information is kept as long as it is relevant for business purposes or is required to comply with our legal obligations, settle disputes, or enforce agreements.

Cookies

We at iCare VIP Health value your user experience and convenience, so we may use cookies. Cookies help by automatically identifying your device or user account, which authenticates you as a user. If you're not comfortable with this feature, don't worry--you can always turn it off in your browser preferences. Although turning the cookie feature off won't impact your ability to access our website, you will be prompted to enter your username and password multiple times if you do so. Additionally, we track users' visits via cookies in order improve their overall experience on our site moving forward.

Links

Our website, iCare VIP Health, may contain links to information about other websites. Once you click one of these links and are redirected, our Privacy Policy is no longer in effect. However, we urge you to read the privacy statements of these linked sites before continuing onwards. Though we hope you enjoy your time on third party websites that you access through ours, iCare VIP Health takes no responsibility for any content or activities that may take place on them.

Telephone Numbers and Calls

You agree and acknowledge that you may be called by iCare VIP Health at the number you provided on the online contact form to learn more about the services available at iCare VIP Health if you provide your phone number to iCare VIP Health on the online contact form. With your consent, such calls may be recorded for quality reasons. Pre-recorded messages are possible. By opting in to receive text messages from iCare VIP Health, you agree that you may receive texts containing Protected Health Information. If you choose to respond with Protected Health Information, you release iCare VIP Health from any liability related to such disclosure. Please be advised that any phone calls or text messages are for informational and/or commercial purposes only. iCare VIP Health does not accept responsibility for any mistakes or omissions in the information contained in emails, or for any responding emails with confidential patient information, as a result of email transmission. This warning is necessary under Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521 (ECPA).

General

This website is not appropriate for children under the age of 13. The Privacy Policy may be updated from time to time, so we recommend that you check back periodically. By continuing to use this website after changes are made to the Privacy Policy, you accept those revisions. If you visit this site from outside of the United States, your data may not have the same level of protection as it would in your home country. Despite the broad language of this policy, personal information may be collected, used, and disclosed in accordance with applicable privacy legislation in force at any time.

This website is not intended for persons under the age of 13. iCare VIP Health reserves the right to modify this Privacy Policy at any time. If a new version is posted, we recommend that you check it. You agree to the modifications if you continue to browse the website after they have been implemented. If you are visiting this website from outside of the United States, your information may not be as secure as it is in the United States. Personal information can be collected, used, and disclosed outside of these terms if permitted by any applicable privacy or other relevant legislation in force at the time.

For More Information or to Report a Problem

If you have questions about your rights under HIPAA, our obligations to you, or our procedures for handling Protected Health Information (PHI), please call iCare VIP Health’s Compliance Officer at the number below. You may also find a copy of this notice on our website at GetVIPcare.com. If you believe that we have violated your privacy rights, you can file a complaint with us or with the Secretary of the Department of Health and Human Services. You must make a written or electronic complaint to the Secretary within 180 days of when you became aware of, or should have been aware of, the events that gave rise to your complaint. You may reach our Compliance Officer at iCare VIP Health by calling 954.707.2945. You are not prohibited from filing a complaint by law.